Warranties and Returns
Warranties and Returns
Warranty Policy
We will repair or replace a product at our sole discretion if the product is found to be defective under normal use and proper care. Warranty is valid against defects in material or workmanship for 6 months from the season delivery date. If an identical replacement is no longer available, credit will be applied to your account only after providing proof of the defective product. The wholesale warranty program does not cover defects due to improper fit, damage from normal wear and tear, accidents, abuse or the normal breakdown of colors and materials. Any alterations to the product will also void warranty.
Return Requests/RMAs/RMA Requirements
A Return Merchandise Authorization (RMA) must accompany all returns and exchanges. To obtain an RMA, email customerservice@purnellgear.com with photos of the style. Provide the style number, size, quantity, and reason for return. Describe any defective issues if applicable. Unless defective, items being returned must be in original, saleable condition (must not have been worn, soiled, or laundered and be free of tobacco smoke). They must be returned buttoned, snapped, or zipped, and folded neatly when packed in cartons. Store-applied labels and markings must be removed from hangtags. Items shipped that do not meet the above criteria, requiring extra care upon receipt, may be subject to a 10% processing fee that will be deducted from the credit memo.
Please note: all RMAs expire within 30 days of being issued. Any returns received after the RMA expiry date, including defective items, will be credited at 50% of their original wholesale price.
Credit Memos
A credit memo will be issued to your account after your items have been received (or photos have been received) and your RMA has been processed. Please allow up to 14 business days for this process. The credit memo will be emailed to your accounting office/contact. Credit memos are applied first against any outstanding balances with any remainder being left on account for future orders.